Online Reputation Management
Brand Reputation Monitoring and Repair Services for Small and Medium Businesses Protect Your ReputationHere is Why You Must Protect Your Online Reputation
%
of consumers read online reviews.
%
of customers say buying decisions are influenced by online reviews.
%
lose trust in brands due to inaccurate business listings.
Your Reputation is Priceless
We Will Help You Protect It
Even if you provide an offline service, a vast majority of people will perform an online search before deciding to deal with your company or your brand. Your brand reputation is what you say about your business and how they perceive it.
Almost daily, your prospects and clients talk about your brand and your business on websites like Facebook, Google+, Twitter, Yelp, Pinterest, blogs and other social media and networking websites. Their reviews have a direct impact on your revenues, hence why it’s time to have a complete social media monitoring and join the conversation. From Google reviews to your industry-specific review sites, we got you covered by providing real-time email alerts every time someone mentions your brand, and by professionally responding to social media posts and online reviews.
Prevent fraud and damage to your brand, by starting your brand monitoring today, and know exactly what they say, when they say it.
Your Brand Reputation is Key
Get the Most Complete Digital Solution
Online Reputation Management & Intelligence gives you full control over your online brand presence, helping you respond to online reviews, identify errors to correct online business listings, and measure yourself against the competition.
Simplicity is critical, and we made sure that to be successful, you won’t need IT, web development or social media management skills. No one knows more about your business than you do. Leverage it and leapfrog your competition, while we will help you come up with the winning online reputation management strategy.
You have a variety of options and service packages. From doing it yourself to “do it for me.” Every package includes cutting-edge, easy to use online software platform completely automating your online reputation management efforts. Reduce your costs and free up precious time.
Get lots of real Google, Facebook, and Yelp reviews from your own customers.
All you need is the right tools!
Here is How We Help You Block and Prevent Negative Reviews
IN 5 EASY STEPS
STEP 1 – ASK FOR FEEDBACK
We ask a customer for feedback to better understand the sentiment.
STEP 2 – GET FEEDBACK
The customer dissatisfied and clicked on “No”? He/she will be redirected to the private website instead of leaving a 1-star review online.
STEP 3 – GET NOTIFIED
You (we) receive a negative feedback notification by email or SMS.
STEP 4 – RESPOND
We handle it privately working with the dissatisfied customer trying to make the customer happy, avoiding a 1-star online review.
STEP 5 – SAFE FEEDBACK
Customers with positive experience are provided with an easy one-click way to leave a 4 or 5-star feedback online.
Frequently Asked Questions
What online reputation management and protection plans are available?
We offer a wide-variety of reputation management plans. All plans include unrestricted access to a highly sophisticated, easy to use brand reputation management software. We don’t cut corners, so regardless of your company’s size and budget, you will get a complete solution without a compromise.
How long will it take to get access to the digital platform?
We will provide you with the access to the platform within one business day or sooner.
How much does it cost?
Monthly costs will depend on variety of criteria, including your distinct business requirements. Do It Yourself (DIY) plans start from $67/month, while fully managed plans are customized based on desired service levels, the number of locations, and your requirements around competitive intelligence and the number of competitors. See all packages and pricing. Need a fully-customized digital marketing solution? Connect with us today, and we will provide you with instant quote after we get a better understanding of your goals and requirements.
Do you offer training?
Yes. Every plan comes with a free training session and ongoing support. After all, our main goal is for you and your business to be successful online and offline.
Can you remove or suppress negative reviews?
Yes. While removal and suppression methods are very different, our solution will help you ensure that when someone googles your brand, product or service, the first page of search results looks and feels immaculate and trustworthy, including the quality of content, and user reviews. We also provide both negative mention and negative review removal services.
How can you guarantee real, positive reviews?
Your business has or will have customers, even if you are just starting. Since you care about your business and about your customers, believe it or not, many of your customers are happy. We simply equip you and your customers with the necessary tools and expertise to collect and showcase the reviews, fast. Because it’s easy to use, the review rates are generally well above 50%, including Google reviews, Facebook reviews, Yelp reviews, and on most of your industry specific review sites. Connect with us to see a quick demo to better understand our offerings.
Do you "game" user reviews?
Absolutely not. It’s important to understand that fake reviews are quickly recognized by Google, Facebook, and Yelp (to name a few). Those reviews are either not posted or removed. In addition, wast majority of people are smart, and are able to distinguish between real and fake online reviews.
We have many questions concerning the online reviews. Do you also offer consulting services to answer these questions and educate our staff?
Absolutely. Our team will help you answer most commonly asked questions, such as:
- How to ask customers for online reviews?
- How to get online reviews for your small business?
- How to encourage customers to write reviews?
- How to get more online reviews?
In addition, our sophisticated online reputation management software will help you automate most of the tasks and you will be on your way to a ton of customer reviews in no time.
Do you guarantee service levels?
Yes. We are confident in our ability to provide exceptional customer services and therefore publish the service levels on the Customer Service page.